"Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to totally change the CA business model."

Business, Change, Years

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"Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to totally change the CA business model."

Explore more quotes by Sanjay Kumar

"Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality."

Service,

"As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it."

Time, Strategy, Management, Vision

"Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never."

Technology, Company, Public, Today

"So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video."

Want,

"One, we committed to put about 650 people in the field to focus totally on customer satisfaction."

People, Customer, Focus, Satisfaction

"So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation."

Technology, Customer, Help, Leading

"Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation."

Finance, Improvement, Investment, Will

"So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services."

Finance, Financial, Customer, Needs, Software

"Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?"

Customer, Running, Talking, Years

"There is nothing in the company that is either above or below me, as far as I'm concerned."

Leadership, Company, Nothing

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